Dear Valued Partners and Merchants,

Thank you for your continued patience and support.

We would like to provide a formal update regarding the current status of WeChat Pay settlements.

All WeChat Pay settlement funds are currently held with WeChat Pay. Due to the processing and verification procedures for the bank account, the relevant banking facilities are expected to require approximately three weeks to resume normal operations. WeChat Pay settlements are expected to resume around mid-November 2026. We will notify all merchants immediately once the funds are ready for disbursement.

All Alipay transactions and settlements remain fully functional and are being processed strictly according to the normal settlement schedule.

Merchants may choose the arrangement that best suits their business operations. Merchants who wish to continue accepting WeChat Pay may do so as usual. All settlement funds will be disbursed in full as soon as the banking channels are reopened. Alternatively, merchants who prefer to avoid any temporary settlement delay may request to temporarily pause WeChat Pay acceptance on their terminal devices until further notice.

We sincerely apologise for the prolonged waiting period and any operational inconvenience caused. We are working closely with the bank to facilitate the process as much as possible.

For any enquiries or assistance with adjusting your payment settings, please contact our support team at +852 3616 6006 (Whatsapp).

Thank you for your understanding and continued support.

BlueOcean Pay Limited